Our Reviews

Smooth process. Excellent service!!

You have a great mechanic and good Salesman I appreciate them so much. They took good care of me and my car.

Friendly and helpful

Absolutely the best service! I recommend Steve Dennis at Baldwin Chevy everyday of the week, he will work hard for you absolutely the best ‼️🤗

Always a pleasure to go to Baldwin Service. They always treat me well and service is good.

Good experience

Cashier did not have my appointment in the system and was extremely rude. When I showed her my confirmation, still very rude but did finally take my info and said I might have to wait awhile. I was out in about an hour and 10 minutes. Guess that’s not too bad all things considered. Never a smile, an apology or any explanation of the error.

Always good service & very helpful!

The service lady done a great job working me in quickly and helped me use my reward points also. Had a oil change and tire rotation.

I told them my belt and tensioner was bad on my car. I had chevy dealer in Doniphan mo look at it. I told them I wanted to take it to you to have it done. Your people told me there was nothing wrong with it. I went back to Doniphan and I don't have the noise anymore. Strange.... I might be a woman but I do know when my car is making noise. I used to own a parts store.

Came in for an oil change, tire rotation, and a multipoint inspection. After getting my vehicle back from service I noticed my car pulls to the right pretty bad but I couldn’t take it back to service department as I was heading out of state. Was gonna follow up Tuesday to address the issue. My vehicle did not have this issue beforehand so I’m really not happy.

1

rob has made my last four purchases so quick & easy and goes above & beyond each time!

I had an oil change & transmission flush done yesterday morning. When I got home I noticed that the transmission was seeping just a little bit & found that some of transmission pan bolts were just a little loose not that bad but enough to cause a seep. I tightened the bolts.

made it very easy to by my dream truck

Great customer service! Awesome deals!

Quick service. Good manager. Takes care of their customers. Will continue to do business here

Great service

Friendly staff, quick and thorough service. Nice clean waiting room and restroom.

ok

I am very happy with the prompt service and professionalism of employees..

Polite and right on time of my appointment. Was done and out in timely manner

I love getting my car serviced with your dealership! Fair prices and friendly fast service

The service writers were very kind and helpful. The tech performing the work was knowledgeable and professional.

Dropped vehicle off for the 2nd time. It has the same problem and I go without my vehicle for 2 to 3 weeks. I call for an update and get nothing from the service writers. Not informative of updates and potential completion. I have to constantly go to my salesman for a vehicle to drive and to get updates.

Tristen has been a great help since Mari left the service department. I appreciate that I'm always asked before an unexpected expense or repair is made, that the will pick up my car while I work for routine maintenance, and that I can pay through a text of my receipt.

Service was fine but it did take almost two hours for an oil change. When they checked a light that was on my dash(as requested) they were very cryptic in telling me exactly what it was. They just kept giving me very vague answers. I like to research before I replace anything, due to issues we have had in the past with other vehicles and other dealerships just throwing parts at a problem. They have not done this, but I still like to do my own research first. They would never give me a direct answer on what exactly was the problem, just told me the cost. I don’t think this is okay.

Completely satisfied and definitely recommend!

I had a great experience purchasing my new 2025 Tahoe! Everyone was outstanding. Kenny worked very hard finding me my dream car.

Excellent service. Staff is always great. In and out in a timely fashion. Everything was great as always.

Everyone is so curtious & professional. The waiting room & whole building is extremely neat and clean. Customer service is the BEST!

Loved the people, parts and service department. I was treated so much better than my old dealership. Worth driving for. Thank you.

Completely satisfied!

Work requested not done. Service Advisor avoided explanation why it was not completed.

great job

My experience was excellent from the start to finish! Travis was very kind and helped me find exactly what I wanted! Very well pleased.

Complete satisfied

Courteous and helpful

as always your people treated me like family and i hope to continue the relationship for years to come. all your people work hard to save me money and keep me on the road. thank you all.

Great experience buying from Baldwin Chevy! Andy was super helpful and made the ordering and buying process a breeze. Will definitely buy from these guys again!

I am 69 years old and have bought many vehicles over the years from all over the USA. I never once felt that I HAD to buy. My salesman Andy was very easy to work with. I know I asked way to many questions, yet, he told me straight out the differences he sees in the models I was asking about. While I was comparing things in my mind as I was walking around. Several other sales associates asked if I needed anything. Never felt alone or pushed. Very happy with the experience.

Had problems and covered it under warranty. VERY HAPPY

Personnel are good, front desk did not inform me of what work was performed. I had to ask a lot of questions. every time I pick up vehicle from work the vehicle is covered in grease hand smudges. I'm really getting tied of this I have to clean my vehicle every time

Nice waiting room, nice staff at entrance, and I didn’t wait too long!

great

Was able to handle most of the negotiations via text and that made it less stressful and easier to work in with normal daily routine. Alex was easy to talk to, and very helpful. Overall a very good experience.

Went in for an oil change, as always, the entire staff was great. The girls in the service department are always so nice and I was in and out in no time like usual.

Good service. In on appointment time and done. Good job.

The work on my vehicle was done in a timely manner. Employees were very courteous.

Oil change prices are too high

Very pleased